Terms and Conditions
A contract is deemed to exist once Villa Hestia has received the deposit payment and has issued a confirmation. The person who signs the booking form accepts the following contract terms and conditions on behalf of everyone named in the booking.
Accurate Descriptions: Villa Hestia takes great care to ensure that the descriptions are as accurate as possible and that prices are correct. Furniture and fittings may sometimes vary from website pictures e.g. changes to a piece of furniture or the decor. A new house may have been built to obscure a view. We reserve the right to make changes and to inform you of any price change or material descriptive change at the time of booking.
Disturbances: Villa Hestia is in a rural location and there might be a presence of wildlife such as ants, wasps, lizards, field mice or rodents. We will endeavour to eliminate any presence if discovered. Nearby building work may start without warning.
Villa Hestia may be forced to make a change to your booking due to circumstances outside our control or due to unforeseen situations at the time of confirming your booking. We will do our best to provide alternative arrangements but if we are not able to do so, a full and immediate refund will be made, and Villa Hestia shall be under no further liability. In the case of force majeure causing the cancellation of your holiday (such as war, strikes, fires, natural disasters etc.), no refund will be given.
Cancellation by you: If you are forced to cancel your booking you must notify us in writing (email). Cancellation takes effect on the date we receive your written notification. You will be liable to pay the following cancellation charges (as a percentage of total booking cost):
More than 60 days before arrival: booking deposit (30%) only
60 - 40 days before arrival: 40%
39 - 22 days before arrival: 60%
21 - 15 days: 80%
14 - 0 days: 100%
Any alteration to the booking (such as date change) will be treated as a cancellation of the original booking (attracting cancellation charges) and as a new booking.
Cancellations or Alterations by Villa Hestia: In the unlikely event that Villa Hestia has to cancel the booking (except in the case of a client defaulting on payment) or make a material amendment to a booking after the booking has been confirmed, the client will be informed without delay and will be offered the choice of an alternative dates or a full refund of all monies paid. Provided that Villa Hestia complies with these conditions to the best of its ability, the Company is in no way liable for any breach of contract and subsequent claim that may arise from a Client as a result of any inconveniences suffered. Under no circumstances will Villa Hestia be liable for any claim made against it, if a Client arranges alternative accommodation without prior consultation and agreement in writing from Villa Hestia.
Payment: The balance of your booking cost is due to be paid at least 8 weeks before your arrival. We will send you a reminder 10 weeks before your arrival. If the balance has not been paid by 7 weeks prior to your arrival your holiday will be cancelled and your deposit will be forfeited. Bookings made within 8 weeks before arrival must be paid in full before we can confirm your booking.
Complaints: During your holiday, any problem with the accommodation must be reported to the Property Management Team, who will meet you at Villa Hestia on arrival. You will be provided with their contact number. If the problem remains unresolved you should contact us via email (firstname.lastname@example.org). Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the property. Villa Hestia cannot be held responsible or be liable for compensation for events outside their control eg weather, natural disasters, local festivities, fire, building works nearby, local authorities’ responsibilities or restrictions. The Company cannot accept liability for causes of dissatisfaction which are not notified by the client within 7 days of the completion of the holiday.
Damage: Should a client be responsible for damage to or loss of any item of the villa inventory during their occupation of the holiday accommodation, a charge will be made to cover the cost of replacement or repair.
Travel Insurance: Villa Hestia does not offer travel insurance. You are required to provide for yourselves all necessary insurances against personal injury, loss, damage, theft, cancellation, delay etc.
Accommodation Occupancy: Villa Hestia sleeps 6 people. This number may not be exceeded unless prior permission is sought and we reserve the right to levy an additional charge.
Pets: Pets are not permitted at Villa Hestia unless prior permission is given.
Smoking: Smoking is not permitted inside the property and cigarettes and other smoking materials must be completely and safely extinguished and disposed of.